Help & FAQ

You may have been signed out, or you may be using a different account. Sign in with the account used for your original purchase. If Premium access is still missing, contact us before paying again. Please do not create a second subscription to restore access.

No. Refresh the page and check that you are signed in to the correct account. If access is still missing, contact us with your payment receipt reference so we can check the payment and account connection. Please do not pay again while the first payment is being checked.

Please contact us with your username, the email address used at checkout, and the dates or receipt references for both purchases. Do not send your password or full card details. We will review the subscriptions and explain the next steps. Separate subscriptions may each continue renewing until they are resolved.

A recurring subscription renews according to the plan and billing terms shown at checkout unless it is cancelled. Check your payment receipt for your billing details. If you are unsure which subscription is active, contact us before making another purchase.

No. Signing out of ForumKayi or closing your browser does not cancel a subscription. Sign back in with your original account to use your membership.

Please contact us for help with cancelling your existing subscription. Include your username and payment email or receipt reference so we can locate the correct subscription. Do not send your password or full card details.

Please contact us to confirm your cancellation and the date your Premium access ends. Signing out is not the same as cancelling, and purchasing another membership is not needed to resolve a cancellation question.

Sign in on the other device with the same ForumKayi account used to subscribe. You do not need to purchase a new membership simply because you changed devices. Contact us if you have questions about device access.

Use Sign in with your original account. If you have forgotten your password, use Forgot your password? and check your inbox and spam folder. If you cannot access your account email, contact us for help.

Check your spam or junk folder and make sure you entered the email address registered to your ForumKayi account. If you still cannot find the message, contact us for help. Do not create another paid account just to regain access.

Include your username, the episode or page link, your device and browser, and the exact error message or a screenshot. For payment issues, include your payment email and receipt reference. Never send your password or full card details.

Check the Episode Update box on the series page. Where provided, it shows subtitle status, translation progress and an expected release date. Expected dates may change; please check the latest update on the page.

The original broadcast date refers to when the episode airs in its original version. The English-subtitled release may be later because translation and preparation take time. Please check the Episode Update box for the relevant status and date.

Check the speaker icon and volume level inside the video player. Make sure the player, your browser tab and your device are not muted. If there is still no sound, try another server from the SOURCE menu.

Open the video player’s settings and choose a quality option, if available. If playback keeps buffering, try a lower quality or switch to another server.

On a computer, hover over the SOURCE button in the top-left corner of the player. On a phone or tablet, tap it. The button will turn green and display the available servers. Select another server to try it. Available servers may vary by episode.

Refresh the episode page and confirm that you are signed in. Try another server from the SOURCE menu, or another browser. If the problem continues, use Report on the episode page and include your device, browser and any error message. Please do not send passwords or card details.

Continue Watching helps you return to recently opened episodes. The video player handles playback-position support. Use Mark as Watched to update your watched list and series progress. Opening an episode does not necessarily mean you have finished watching it.

Downloads are available for selected series and episodes. If an episode has download options, you will find them in its Download Links section. Not every series or episode is available to download.

In the Download Links section, choose Yandex or Dropbox and click the Download button beside it. The link will take you to the selected service, where you can download the video. These are alternative download sources—you only need to use one. The video quality and file size are shown beside each option.

Try the other download source, if available. If neither link works, report the problem using the episode’s Report button and tell us which download source failed.